Beautiful rugs, delivered fast + free
How do I check the status of my order?
What forms of payment do you accept?
How do I modify or cancel an order?
What do I do if I need help making a rug selection?
How long will it take for a backordered item to arrive?
What should I do if there is a problem with my order?
When will my credit card be charged?
How do pending charges and authorizations work?
When will my return credit appear on my account?
What do you charge for shipping?
How long will it take to receive my order?
What if I refuse the delivery of my item?
Will shipping the rug folded cause damage to the rug?
How do I properly receive an oversized rug?
Where will my rug be delivered if I live in an apartment building?
How do I start my free return?
What if my item arrives damaged or defective?
Do you have a low-price or price-match guarantee?
How does an item qualify for a price match?
What items do not qualify for a price match?
Are there any other price match restrictions?
Can I combine a price match from Rugs Direct with any of your other promotions?
How does a price match affect sales tax, shipping charges or processing fees?
How do you guarantee my privacy?
Do online images accurately display the product and colors?
What should I know about product dimensions?
What does it mean if a rug is handmade?
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